(Last updated May 22nd, 2019)
Web Design + Development
Payments for custom Design + Development projects are made to us up front. All information is explained on the Website and the client has the option to pay on the Website at his/her convenience. The client may cancel and get a refund if he changes his mind within 24 hrs of the initial payment. Once Work is started or delivered it is non-refundable.
Search Engine Optimization
Internet Marketing and Social Media Optimization Payments for Search Engine Optimization, Internet Marketing, and Social Media Optimization services are non-refundable, and “PHYXTER CORP” does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are non-refundable as it is applied to costs immediately incurred by “PHYXTER CORP” in initiating services. If a project is canceled or postponed, all monies paid are retained by “PHYXTER CORP” and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is a fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If the client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing 15 days before the due date of payment. If the client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. “PHYXTER CORP” reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.